Emerging project management and operations professional currently completing an MBA in International Project Management. Brings a unique mix of customer service experience, technical support background, and over eight years of managing complex household operations in a multicultural setting. Known for reliability, structured planning, and clear communication with diverse stakeholders. Seeking an entry-level role in project coordination, operations, or administrative support to apply newly developed business skills while continuing to grow professionally.
- Managed daily schedules, appointments, and activity planning for a busy household, ensuring smooth coordination and structure.
- Oversaw logistics including procurement, and inventory management to optimize time and resources.
- Organized educational and recreational activities for children, demonstrating planning, adaptability, and responsibility.
- Maintained a high level of trust, confidentiality, and long-term reliability in a multicultural environment.
- Developed strong problem-solving, multitasking, and independent decision-making skills through day-to-day operational management.
- Supported customers with banking transactions, inquiries, and issue resolution in a fast-paced branch environment.
- Processed deposits, withdrawals, and account-related requests with accuracy and adherence to compliance standards.
- Communicated clearly and professionally with clients, strengthening relationships and improving satisfaction.
- Contributed to community engagement activities that reinforced customer loyalty and brand presence.
- Provided first-line technical support to corporate clients, troubleshooting service issues and coordinating resolutions.
- Logged and tracked incidents using the COMET system to ensure timely follow-up.
- Created and escalated fault tickets, collaborating with internal teams to restore services within agreed timelines.
- Delivered accurate updates to clients and maintained clear documentation to support operational efficiency.