Operations professional pivoting into project management, currently completing an MBA in International Project Management (Barcelona Executive Business School, expected 2026). Brings over eight years of hands-on experience coordinating multi-stakeholder logistics, vendor relationships, and budget management in a high-trust global environment, combined with earlier careers in banking customer service and corporate technical support. Fluent in English, conversational in Spanish. Actively building PM expertise through structured coursework and thesis research on sustainable supply chain operations. Seeking project manager roles across SMEs and large organisations in Spain, and open to fully remote positions.
- Coordinated all scheduling, appointments, and logistics for a household of 4 across multiple time zones and international locations.
- Managed a monthly procurement and operations, overseeing vendor selection, purchasing, and inventory to minimise waste and optimise spend.
- Planned and executed international travel, educational programmes, and structured activity schedules, adapting plans in real time to changing priorities.
- Served as the primary point of contact across service providers, schools, and external stakeholders in a multicultural, multilingual environment.
- Maintained confidentiality and full operational continuity over a 7+ year engagement with zero service interruptions.
- Supported customers with banking transactions, inquiries, and issue resolution in a fast-paced branch environment.
- Processed deposits, withdrawals, and account-related requests with accuracy and adherence to compliance standards.
- Communicated clearly and professionally with clients, strengthening relationships and improving satisfaction.
- Contributed to community engagement activities that reinforced customer loyalty and brand presence.
- Provided first-line technical support to corporate clients, troubleshooting service issues and coordinating resolutions.
- Logged and tracked incidents using the COMET system to ensure timely follow-up.
- Created and escalated fault tickets, collaborating with internal teams to restore services within agreed timelines.
- Delivered accurate updates to clients and maintained clear documentation to support operational efficiency.