Pia Nikka B. Mallari
Project management professional with a foundation in customer service, technical support, and complex household operations in global environments.
Entry-level Project Coordination Operations & Admin Support Career Restart
Professional summary

Project management and operations professional currently completing an MBA in International Project Management. Brings a unique mix of customer service experience, technical support background, and over eight years of managing complex logistics operations in a global setting. Known for reliability, structured planning, and clear communication with diverse stakeholders.

Experience
Logistics Operations Manager
Private Employer — Hong Kong
Apr 2018 – Oct 2025
  • Managed daily schedules, appointments, and activity planning for a busy household, ensuring smooth coordination and structure.
  • Oversaw logistics including procurement, and inventory management to optimize time and resources.
  • Organized educational and recreational activities for children, demonstrating planning, adaptability, and responsibility.
  • Maintained a high level of trust, confidentiality, and long-term reliability in a multicultural environment.
  • Developed strong problem-solving, multitasking, and independent decision-making skills through day-to-day operational management.
Customer Service Associate
BDO Unibank Inc. — Eastwood City, Quezon City, Philippines
Apr 2015 – Oct 2016
  • Supported customers with banking transactions, inquiries, and issue resolution in a fast-paced branch environment.
  • Processed deposits, withdrawals, and account-related requests with accuracy and adherence to compliance standards.
  • Communicated clearly and professionally with clients, strengthening relationships and improving satisfaction.
  • Contributed to community engagement activities that reinforced customer loyalty and brand presence.
Technical Support Representative
Philippine Long Distance Telephone Company (PLDT)
Mar 2014 – Mar 2015
  • Provided first-line technical support to corporate clients, troubleshooting service issues and coordinating resolutions.
  • Logged and tracked incidents using the COMET system to ensure timely follow-up.
  • Created and escalated fault tickets, collaborating with internal teams to restore services within agreed timelines.
  • Delivered accurate updates to clients and maintained clear documentation to support operational efficiency.